top of page

Store Policy

Customer Care

  • Each of our candles is unique. Its exterior glass surface and industrial artisanal concrete look may differ one from the other by way of its handcrafted process. 

  • If the case may be that the product arrives damaged, or you are dissatisfied with your purchase, our Return and Refund policy is simple and straightforward. We will gladly refund or exchange any of the products you have acquired through our customer service department free of charge at info@camelliaredefinedesign.com

  • Your complete satisfaction is our main concern, so you may purchase with confidence!

Privacy & Safety

Section 1 – What do we do with your information?

When you purchase something from our store as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computers' internet protocol (ip) address in order to provide us with information that helps us learn about your browser and operating email marketing (if applicable): with your permission, we may send you emails about our store new products and other updates.

Section 2 -consent How do you get me consent?

When you provide us with personal information to complete a transaction verify your credit card place an order arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt in, you change your mind, you may withdraw your consent for us to contact you for the continued collection use or disclosure of your information at any time at info@camelliaredefinedesign.com

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

Section 4 – Wix

Our website is hosted by wix.com, they provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix’s data storage databases and general application. They store your data on a secure server behind a secure firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It's encrypted though the Parameter Card Industry data Security Standard (PCI-DSS). Your purchase transaction data is stored only if it is necessary to complete your purchase transaction. After that complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by PCI security stands council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS Requirements help ensure the secure handling of credit card information by our store and its service providers.

For insight, you may also want to read Wix’s terms of series or privacy statement.

Section 5 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost misused accessed disclosed altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

We use cookies for authentication tracking user sessions preferences and movements around the website anonymous and aggregated marketing analytics performance analytics retargeting and tracking aggregate trends. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features areas to our website may be limited.

Section 6- Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependent’s to use this site.

Section 7 – Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications with take effect immediately upon their posting on the website if we make material changes to this policy we will notify you here that I have been updated so that you are aware of what information we collect, how we use and under what circumstances if any we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Question and contact information

If you would like to access correct amend or delete any personal information we have about you, register a complaint or simply want more information, contact our privacy complacence officer at info@camelliaredefinedesign.com

Wholesale Inquiries

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

bottom of page